The Workers' Compensation Guzzle: Benchmarking Your Program's Qualitative Health
Introduction: Moving Beyond the Numbers in Workers' CompensationMany organizations find themselves stuck in what we call the 'workers' compensation guzzle'—a cycle of focusing exclusively on lagging indicators like claim frequency and costs while missing the qualitative factors that truly determine program health. This guide addresses that gap directly, providing frameworks for assessing the human and cultural dimensions of your program. We'll explore why qualitative benchmarking matters more th